Terms of Sale

Orders and confirmation

We cook to order. You pick the date in your cart, at least 2 days after you pay. Some dishes start from a minimum number of portions, shown on the menu.

We review every pre-order before we accept payment, and confirm it once we know we can cook it on that day. If a dish is unavailable or we cannot cook that day, we tell you, and you are not charged. Leftovers sold as "Ready now" are cooked already and paid at once.

An order is accepted only when it is paid. We may decline orders, for example after repeated orders that were not picked up.

Prices and payment

Prices are in US dollars and are final: we add no tax or fees at checkout. If you choose delivery, its cost is shown before you pay.

You pay the full amount in advance, by card or by Zelle. Card payments are processed by Stripe; we never see your card number. Zelle transfers cannot be reversed, so please send the exact amount to the details on your order page.

We start cooking once you pay: by card, when the payment goes through; by Zelle, when the transfer reaches us. If that is later than 2 days before your date, the order moves to the first date we can cook it, at the same time. If a dish is no longer available when your payment reaches us, we cancel the order and refund you in full. An order that is not paid within the time shown on its page expires.

Refunds and cancellations

You can cancel free of charge before you pay: write to us, or simply let the payment time run out.

Once an order is paid, we buy the ingredients and cook it for you, so all sales are final. We do not give refunds, credits or exchanges for paid orders, including orders that are not picked up or cannot be handed over.

If we cancel a paid order, we refund the full amount to the original payment method.

If something is missing or wrong in your order, tell us the same day, with a photo if you can. If the mistake is ours, we will make it right.

Pickup and delivery

Pickup is in North Highlands, ZIP 95660, during the window you choose. We send the exact address once your order is paid.

Delivery is available within our delivery area, during the window you choose, to the address you give at checkout. We hand orders over in person only and never leave food at the door. Please make sure someone can receive the order and answer the phone number you gave us.

If no one can receive a delivery, we take the order back, and it is not refunded. An order that is not picked up within its window is not refunded either. In both cases, write to us: if we can, we will arrange a later handover the same day.

Ingredients and substitutions

We cook with organic ingredients. Our food is home-cooked and is not certified organic.

If an ingredient becomes unavailable after your order is confirmed, we may replace it with a similar one and tell you. If a dish cannot be made at all, we contact you and either agree on a replacement or cancel the order with a full refund.

Allergens

Each dish lists its main allergens. Our home kitchen is not allergen-free: we cook with wheat, milk, eggs and other common allergens, and cross-contact is possible.

If you, or anyone you order for, has a food allergy, please write to us before you order. We cannot guarantee that any dish is free of an allergen.

Food safety after handover

We cook on the day you receive your order. Once it is handed over, storing and reheating it is up to you.

Please refrigerate food within 2 hours (1 hour if it is above 90°F outside), keep it at 40°F or below, and reheat it to 165°F. Most dishes keep for three days in the fridge; where a dish needs it, its page says how to store, reheat or serve it.

Our responsibility

We cook with care and stand behind our food. To the extent the law allows, our liability for an order is limited to the amount you paid for it. Nothing in these terms limits rights you have under California law that cannot be waived.

Changes and contact

We may update these terms. The version published on the day you place an order applies to that order. These terms are governed by the laws of California.

Questions? Write to hello@mashameal.com or use the form on our Contacts page.